Cancellation and Refund Policy
Last updated: July 2026
This page explains how rescheduling, cancellations, and refunds are handled, so expectations are clear from the start.
Scope
This policy applies to coaching services booked through Optimal Health & Nutrition, including personal training sessions, assessments, and coaching packages.
Specific terms agreed in writing when you start a package take precedence over the general terms below.
Rescheduling a Session
Life happens, and sessions sometimes need to move. Please give at least [ENTER NOTICE PERIOD] notice to reschedule, and we will find an alternative time.
Sessions rescheduled with adequate notice are not charged and are not deducted from your package.
Late Cancellation and Missed Sessions
A session cancelled with less than [ENTER NOTICE PERIOD] notice, or missed without notice, is [CHARGED IN FULL / DEDUCTED / OTHER].
The reason for this is simple: your session time is reserved specifically for you, and short-notice gaps cannot usually be filled.
Genuine Emergencies
Illness, injury, family emergencies, and other genuine unforeseen circumstances are handled case by case with common sense. Please get in touch as early as you can and we will sort it out.
Cancelling a Coaching Package
To cancel an ongoing coaching arrangement, please give [ENTER NOTICE PERIOD] written notice by email.
Where a package has been paid for in advance and only partly used, the unused portion is handled as follows: [ENTER YOUR REFUND TERMS].
Refunds
Refund requests should be sent to optimalhealth.coaching2@gmail.com with a brief explanation. Requests are reviewed individually and answered within [ENTER RESPONSE TIME].
Approved refunds are returned to the original payment method. Please allow [ENTER PROCESSING TIME] for the funds to appear, depending on your bank or card provider.
Non-Refundable Items
The following are generally not refundable:
- Sessions already delivered
- Assessments already completed
- Digital programmes or materials once they have been accessed or downloaded
- Third-party app subscriptions, which are governed by that provider's own terms
If I Need to Cancel
If I have to cancel a session, you will be offered the first available alternative slot at no cost, or a full refund for that session if you prefer.
Pausing Your Coaching
If you need to pause coaching due to travel, illness, or personal circumstances, please contact me. Packages can generally be paused for up to [ENTER MAXIMUM PAUSE] by prior arrangement.
Questions
If anything here is unclear, or if your situation does not fit neatly into the above, please just ask. I would rather have a conversation than have you guess.
Email optimalhealth.coaching2@gmail.com or use the contact page.
Alisha: the highlighted values are the only parts that need your input — notice periods, refund terms, and processing times. Once you tell me what they are, I will replace them and remove the highlighting.